Frequently Asked Questions

Need some assistance? Take a look below at some of the categories available to what best fits your question. There is also a list of the top five most asked questions further down, so hopefully we'll have the answer. If you cannot find the answer you are looking for you can either complete the form on the contact us page or alternatively call our Consumer Care Team who will be happy to help.

Subjects


Top 5 Questions

Bullet Arrow How do I find a product I want?

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You can find products in 2 different ways. If you know the model number you can use the search box at the top of the page. Otherwise you can use the product browse on the left had side of the page.

Bullet Arrow How do I find and order a spare part?

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To find an accessory or spare part for your product.
1. Go to the accessories finder by clicking on the accessories link at the top of the page.
2. You can then search for your product using the model number or a description of the product. Alternatively you can search for your product using the product browse.
3. You can then select the product you own from the search results and view all the related accessories.
You can contact a member of our Consumer Care Team who will be happy to help you order the accessory you require

Bullet Arrow How Does the 2 year guarantee work?

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Our appliances are guaranteed for 2 years against faulty materials, components and workmanship. Proof of purchase must be produced for any warranty benefit. In the unlikely event of any appliance proving to be faulty, securely pack and return the item to the place of puchase accompanied by the original recipt or invoice.

Bullet Arrow Where can I find an instruction booklet?

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You can either download a pdf version of any product instruction booklet from our downloads finder on this site.



Need more help…

If you have a query about a product or about this website simply complete the form on the contact us page. We will then email you with a reply as soon as possible.



Customer Care…

Our Consumer Care Team are always on hand to help with any questions you may have. To make it as simple as possible for you to find the information or accessories you need we have a dedicated helpline number for each of our product ranges. When you call you will speak to a member of our Consumer Care Team fully trained in all aspects of your product.